Customer Centricity Masterclass

AIMS & OBECTIVES OF THE PROGRAM

This Masterclass is designed to provide you with invaluable insights, practical techniques, and effective strategies to deliver outstanding customer experiences consistently. Led by renowned industry experts, the masterclass will cover a range of topics, including; Introduction to customer service excellency, Communication skills for customer service, Feedback management, Teamwork and collaboration, Continuous improvement and service innovation.

1. Introduction to Customer Centricity.
2. Linking Customer Centricity and Customer Service
3. Enhancing Customer Experience
4. Customer handling skills
5. Improving service Excellency
6. Service Innovation
7. Service Awareness

TARGETED PARTICIPANTS

• Customer Service Representatives
• Customer Care Managers and Supervisors
• Sales and Marketing Personnel
• Operational Staff
• Staff at Officer Level
• Frontline Staff