AIMS & OBECTIVES OF THE PROGRAM This Masterclass is designed to provide you with invaluable insights, practical techniques, and effective strategies to deliver outstanding customer experiences consistently. Led by renowned industry experts, the masterclass will cover a range of topics, including; Introduction to customer service excellency, Communication skills for customer service, Feedback management, Teamwork and ...

Intentionally structured to be a transformative journey for executive assistants and PAs, underscoring their vital roles as strategic allies to top-tier executives and leaders. In a business world that prizes effective communication, adept time management, resilience, and sharp problem-solving skills, our program is accurately tailored to address the unique challenges and opportunities these professional’s encounter. ...